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Our Newsletter

Shipping Questions

Questions about Shipping
How do I get my tracking number?
We post the tracking number on the website with your order.  To view the tracking number just log into your account on our website and view your order.  Tracking numbers are typically posted the day after your order ships.

I tried tracking my package using the tracking number you emailed to me, but the shipping courier doesn’t have any information about the package. What should I do?
First, check that the tracking number was typed in correctly. Occasionally, the shipping courier might not immediately scan the package. Please allow a day or two for the order to show-up on the courier’s computer system. If the tracking number still does not provide any shipping information after three days, please contact us. We will advise you on beginning the lost package process with your shipping courier.

What should I do if an item is damaged or if the items are incorrect?
If the package appears to be obviously damaged by your courier, immediately tell the delivery person that you do not want the package. Alternatively, you can contact the courier company to get instructions on submitting a damaged shipment claim. After delivery, there is a grace period of 14 days to file the damage claim. If possible, try to obtain a control number from the courier and call Toolleader.com customer service at 1-219-229-6142.

How do I handle a situation when an item is missing from my order?
Check the number of tracking numbers you should have received, and verify that you have received all boxes and checked all packing material for small items. If you are still missing items, call our customer care representative immediately at 1-219-229-6142 or email sales@toolleader.com

Will Toolleader.com pay for the shipping charges for the returned defective items?
The customer will be responsible for the cost to ship the defective item back to Toolleader.com, but Toolleader.com will pay for the shipment of the replacement item back to you.

Will Toolleader.com authorize a courier to deliver to an APO or FPO?
Sorry, currently we do not allow deliveries to APO or FPO.

Do shipping charges increase for each item I order, or do the shipping charges decrease when I purchase more items?
When you order multiple items, there is a good likelihood that the shipping charges will actually decrease. This will depend on the weight, size, and insurance required. To determine, the final shipping cost for an order, simply place all your items in the shopping cart. If you are not already there, enter into the shopping cart screen. Scroll to the bottom and enter the zip code. Press the "Check Shipping Rates". This will calculate the shipping charges. For certain items with a special discount on shipping, the shipping charges will add cumulatively (unless multiple items are purchased).

Can Toolleader.com ship internationally?
Toolleader.com currently DOES NOT ship internationally. We will not ship to Canada, Mexico or any other Country.

What if my package is lost or stolen?
All of our packages are insured. If a package is deemed lost by UPS, then we will refund or replace the package. However we must be notified of the lost package(s) within 7 days of the invoice date to be able to file a lost package claim. After this period, we are not responsible for any packages that are lost or stolen.

USPS packages are insured only if insurance is purchased on the item.

Packages will be delivered to the specified address listed by the customer. Please understand that Toolleader.com cannot control who the recipient of the package will be. We are not responsible for packages that are stolen after they have been delivered. Proof of dispatch of merchandise will bind the customer. Orders over $100 will require a signature at delivery.

All items purchased from Toolleader.com are made pursuant to a shipment contract. This means the risk of loss and title for such items pass to you upon our delivery to the carrier. Toolleader.com  is not responsible or liable for any damage arising from shipment.