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Warranty & Return Questions

Toolleader Return Policy

By placing an order on this website, you indicate that you have read and agree to the following return policies and conditions listed on this page.

Toolleader.com retains the exclusive and sole right as to whether an item may be returned, exchanged or order cancelled. Toolleader.com thus encourages customers to use caution when placing an order, as once placed the order can not be cancelled, nor the item returned or exchanged unless Toolleader.com expressly consents.

All Product returns require an RMA (Return Merchandise Authorization) number. Please fill out and submit an RMA form. You will receive a response after we review your request, usually within the next business day.

  • Product returns must be received by Toolleader within 30 days from the date that your product originally shipped out.
  • All returns for refund are subject to a 15% restocking fee. We will waive the RMA restocking fee on items that we are able to verify as defective during our testing process.
  • Shipping fees are not refundable under any circumstance.
  • The customer is solely responsible for sending returned products to Toolleader.com. We strongly suggest using a reputable shipping company capable of providing proof of delivery and insurance for the entire shipment value.
Toolleader.com provides a 30-day refund or replacement warranty for all products with the following exceptions listed below:
  • Any product not purchased from Toolleader.com.
  • Any product that is no longer in brand new, unopened condition.
  • Any product that has been installed or has attempted to be installed.
  • Any product that is returned to us without its original packaging, accessories, manuals, warranty cards, and all other items enclosed in the exact condition in which it was received.
  • Any product that exhibits physical damage either to the product itself or to the original packing materials and accessories.
  • Any product with a missing or altered serial number.
  • Any product that has been submitted for a promotional rebate.
  • Any product described as "not refundable" on the product details page.
  • Any special-order items.
Please verify that your products are eligible for return before requesting an RMA number. Products not eligible for return will be shipped back to you.
Returns for Repair or Replacement

Toolleader.com provides a 30-day repair or replacement warranty. Please obtain an RMA number and follow the return instructions included with your number.

  • All defective, dead on arrival (DOA) items will be inspected and tested by our RMA department. If the item is tested to be in working condition, the RMA will be rejected and the item will be returned to you.
  • Some items are non-refundable and can only be exchanged for the exact same item. These items are described as "not refundable" on the product detail page.
Defective parts returned for replacement by Toolleader must be received within 30 days of the original invoice date. Items received by Toolleader after the initial 30-day period are no longer eligible for refund and will be forwarded to the original manufacturer for repair or replacement only, the choice of which will be at the discretion of the manufacturer. For repair or replacement inquiries after 30 days, please contact the manufacturer directly.

For product replacement or refund requests, please return the entire item package including all accessories. Package contents will be verified for completeness before a replacement / refund is issued.

Note that any physical damage will automatically void the product warranty and we will return any products that exhibit physical damage back to you. For example, we cannot accept socket returns if the item is cracked or if the item has sustained any other type of physical damage. We highly recommend carefully reading the manufacturer's instructions before using your product.

Please make sure that your item is actually defective and that you have ruled out other incompatibility possibilities before returning the product. When we receive the returned item, we must test it thoroughly to verify that it is actually defective because our suppliers (usually the manufacturer) will not accept returns or exchanges for working items. If we determine that the returned item is in working condition, we will ship it back to you.
Frequently Asked Questions
How do I return a product to toolleader.com?
You must obtain a Return Merchandise Authorization ("RMA") number to return your merchandise. For refunds, we must RECEIVE the return item(s) within 30 days from the date your product left the warehouse (regardless of when you actually took delivery of the product). Toolleader.com will not accept returns without an RMA number. Please make sure that the RMA number(s) is prominently displayed on the shipping label for your return package.

How do I obtain a Return Merchandise Authorization (RMA#) number?
Please fill out and submit an RMA request form. After receiving an RMA number, please send the return items to the address provided in the RMA number email.

Who pays for shipping an item back to Toolleader.com?
The customer pays for shipping the product back to us, and we will pay for shipping the replacement product back to the customer. We understand that it is not your fault if the product is defective, but please understand that we also have to pay the transportation costs associated with getting a replacement from our suppliers. We would not be able to offer such low prices if we had to absorb all of the shipment costs associated with a return.

Is there a restocking fee?
There is a restocking fee of 15% on all returns for refund, including all orders canceled while in transit. There is no restocking fee on RMA returns that are tested to be defective. Please note that original shipping charges are not refundable.

How long does it take to process an RMA?
If we receive the returned item within the 30-day return window, turnaround time for refunds/replacements is usually 7-10 business days after we receive the item.
Returns that arrive after the 30-day window will be sent to the manufacturer, which usually take 2-4 weeks to process.

How does a refund get credited?
The refund will be credited back to the original payment method used to pay for the order. If the initial order was paid by check or money order, we will issue a check for the refund amount.

Can I exchange my RMA item for a different item?
No. We are unable to offer exchanges for different items. We can only replace an item with the exact same item if it is tested defective.

Who is responsible if the returned item is lost or damaged during shipping?
The customer is responsible for any loss or damage to the returned item. We suggest using a reputable shipping company that offers shipment tracking and purchasing insurance for the entire shipment value.

I received an e-mail that says the serial number of the RMA item returned does not match the serial number of the item sent from Toolleader.com. What does this mean?
Toolleader.com tracks serial numbers on all products shipped from our warehouses. Sometimes we find that a customer has inadvertently returned an item that did not originally come from us. It is impossible for us to get a replacement item from our suppliers for these items. In such a case, the item in question will be returned to the customer at the customer's expense.

Does Toolleader.com cross-ship?
No. Toolleader.com does not cross-ship.

After my RMA item was returned, I received an email notifying me that the product is no longer available or is on backorder. What does this mean?
If an RMA item is on backorder or we cannot obtain a replacement item, we will contact you by email to arrange a suitable replacement or a refund.

What is the return policy for special order items?
Special order items are non-refundable. They are only eligible for replacement only.

What is the return policy for Combo Deals?
Combo deals are special discounts that are applied if two or more qualifying items are purchased together. The standard Toolleader.com return policy still applies for all combo items.

If a combo item is returned, the total combo discount that was applied to all items in the combo will be voided. The total combo discount amount will be deducted from the original price of the item at the time of purchase. This will determine the amount that is refunded.

For example, if your total combo discount is $10 off for item A ($200) and item B ($100), and you return only item B of the combo items, $10 will be deducted from item B's original price of $100. In this case, you will receive $90 back minus any restocking fees.

I have more questions!
If you still have any questions regarding our return policy, please contact us at (219) 229-6142, Monday-Friday, 9:00AM through 5:00PM CST. Thank you for shopping with Toolleader.com.